- On October 1, there were 43,208 accounts created and 1 enrollment.
- As of October 31, 2013, there were 1,319,425 accounts created nationwide – but only 30,512 actual enrollments in Obamacare.
- On October 1, 2013, at the end of the first day (4:30), the Senior Advisor at Center forConsumer Information and Insurance Oversight, Centers for Medicare and Medicaid Services, Brigid M. Russell, sent out an email to her staff with a subject line celebrating “2 enrollments!” The body copy of the email read: “We have our second official FFM enrollment! The first two Form 834s sent out are to: 1) CareSource in Ohio, 2) BCBS of North Carolina.
- Official figures contained in the HHS report provide conflicting figures as to the number of enrollments. FFM [Federally Facilitated Marketplace] statistics show 23,259 cumulative to-date applications submitted as of 10/2/13 and 286 completed plan selections. Earlier numbers show 356 enrollments createdas of 7pm on 10/2/13 that were completed with Form 834s sent.
- An October 2, 2013, email from HHS Special Assistant Marianne Bowen indicated serious problems with congressional enrollments: “The Congressional issue (68 attempts for Direct enrollment) was an issue stemming from incomplete applications being sent through (started, not finished, sent anyway) and the way the issuers are assigning unique numbers. Turns out there were only 4 complete Direct Enrollment applications that went through, the other 64 were not complete.” [The U.S. Congress has approximately 24,000 professional staffers.]
- On October 2, 2013, the Obamacare website had 70 million page views but only 5 million were unique visitors, and 48% of registrations failed. The large number of page views may have been the result of visitors repeatedly hitting the “refresh” button due to long waiting times.
Putting aside the political aspects of this debacle, these notes should serve as a case study for some business school focusing on IT management. The numbers are fascinating.