users access to a free consultation with a lawyer via video-link launched in the heart of London yesterday, with both solicitors and barristers now supporting the concept.
Instant Law UK’s service at Westminster Reference Library will be the first of a series placed in Westminster City Council libraries – which between them receive nearly three million visitors a year. Marylebone’s will open next week.
As first reported on Legal Futures, Instant Law has done a similar deal with Birmingham City Council, and a red telephone box-style kiosk, in Birmingham Central Library, will go live later this month.
Located in a secure part of the library, users will choose the area on which they need advice – including immigration, employment, landlord and tenant, and family matters – and be patched through to an Instant Law adviser, who will then forward them to an appropriate lawyer for the initial consultation. Market testing shows these take about 20 minutes.