Richard Susskind makes a prediction.
Professor Susskind said the history of industry and commerce indicated that it should be the service provider who drives changes, rather than the client.
Law firms have generally always been reluctant to change, he wrote. “But, of course, the providers in the legal market are no longer just the law firms. As this report shows, there are new players in the legal game, not least the legal process outsourcers. I believe we will also see the resurgence into the legal sector of the large accounting firms, as well as alternative business structures fuelled by private equity.
“These providers tend to have much greater appetite for rethinking legal services than conventional law firms. The competition is stiffening. In the end, then, the agents of change may not be lawyers.”